Our Vision Arra'afah Group is one of the leading business groups in Yemen. We see ourselves as an icon of success, of sound partnerships and of the highest professional standards.

Our Mission With a mission to constantly innovate in a diverse range of business areas, we strive to provide unique products and services, of the highest quality. The Group is committed to actively contributing to Yemen's economic and human development growth, while maintaining a leadership position in each of our operating areas.

Our Quality Policy It is the policy of Arraafah Group of companies to always supply quality products and services that continuously meet the needs and expectations of its customers by:

• Offering quality products/services that meet the customer requirements
• On time deliver of products and services at the optimum cost.
• Consistently monitoring, measuring and proving the level of customer satisfaction.
• Continuously upgrading the process and systems to be at par with international quality standards.
• Providing appropriate/adequate training to al the employees to enhance their skills and contributions to meet the growing needs of the market.

In order to consistently achieve these , Arraafah Group of Companies is wholly committed to the implementation and maintenance of quality management system with the full co-operation and teamwork of all its employees. The Group has been awarded ISO 9000:2001 certification from QMI, Canada.

In striving for continual improvement, the quality management system and quality objectives will be periodically reviewed by the management to ensure their effectiveness and compliance with the requirements of ISO 9001:2000.

Budgeting Policy
We are committed to a budgeting policy which reflects years ahead for business comfort.

Our goal
To satisfy the needs and the expectations of the customers by ensuring the best services at all times.

Our Role
To provide support services for the group companies as required in the fields of:-

• Business Development
• Budgeting
• Planning
• Marketing
• Recruiting
• Internal Auditing
• Finance
• Liquidity
• Quality Management
• IT Support
• Commercial Activities
• Public Relation
• Legal Concerns

Our values
To provide support services for the group companies as required in the fields of:-

1. Towards the society to offer the products and services leading to a convenient, safe and better life for the people. Budgeting

2. Towards the employees to ensure the complete satisfaction of our employees by providing the best work environment.

3. Towards environment giving priority to environment protection through eco-friendly products and services.